Frequently Asked Questions

Matthew accepts all major Credit/Debit cards.  Unfortunately, the following forms of payment are not accepted: 

a) Cash

b) Check

c) Money Order

Good Reason Therapy, PLLC accepts health insurance.  I am in network with Aetna, Blue Cross, Cigna, Optum, Oscar, and United Healthcare. I can also provide a superbill for my out-of-network clients and help with reimbursement. Please reach out with any questions, I'm happy to work with you.

Yes. If it is found that the payment system that Matthew uses overcharged you, for whatever reason, he will gladly submit a request to refund you the difference. Refunds can only be made with the card that was entered into your individual record, which was used for payment. Refund process may take between 1-3 business days to be redeposited into your account.

No. At the end of your session, payment is expected to be processed. If you are unsatisfied with the services Matthew has rendered, you have the right to either 

a) Terminate services, at any given time. 

b) Make a request from Matthew to provide you with a list of other therapists based on your preferences. 

c) Contact your Primary Care Physician and ask for a referral with a therapist at your local clinic/hospital.

Please visit the Fees page to review counseling service fees. 

You have the right to receive a “Good Faith Estimate” explaining the total cost of your mental health care cost.

Under the No Surprise Act, health care providers need to give patients, who either do not have insurance or choose not to use their insurance, an estimate of the expected charges for medical services, which includes counseling/therapy.

Because of this, you have the right to receive a Good Faith Estimate for the total expected cost of counseling services rendered by your therapist (Matthew L. Harmon, LCSW-S) of Good Reason Therapy, PLLC).

In addition, you have the right to ask Matthew for a Good Faith Estimate, before you scheduled an initial session, if you decide to do a free 15-min phone call consultation. 

You are responsible for paying the fee for the service as the day & time you scheduled was booked exclusively for you, and only you. Matthew provides all clients with a grace period, where he is willing to render a partial session if you arrive no more than 15-minutes late. Please note, you will still be charged a full session rate and no added time will be added to this session.

Everyone is entitled to cancel/reschedule their session for whatever reason. All clients must contact Matthew (phone call/email) to put in such request within 48 hours of their scheduled appointment. If this request is received before 48 hours, there is no fee. However, if request is received after this timeframe, you will be charged a cancellation fee that is equal to the cost of a full session and this cost will not be covered by insurance.

If we are handling your insurance filing, you will get emails from two sources, Headway and SimplePractice. These platforms are essential for delivering services, maintaining records, and processing insurance claims. SimplePractice is used for scheduling, managing client files, and facilitating telehealth. Headway is an external billing service that handles insurance claims on our behalf.  You'll need to create profiles for both platforms and complete their registration processes. We understand it may seem like a lot initially, but there will be minimal paperwork. This process is crucial to ensure the protection of both you as the client and us as the provider.